Make your Product Onboarding Better by Trying It Yourself

What many products feel like without great onboarding — Photo by Patrick Hodskins on Unsplash

My favorite Onboarding Exercise

  1. Come up with a story for the novice user for how they discovered the app — eg from a friend, an ad, etc., and what they have heard about the app — usually just a little description or blurb. (You can run this with true novice users who aren’t familiar with your product. But I would run the exercise a few times internally before you do that.)
  2. Make sure the person playing novice user is willing to forget everything else they know about.
  3. Make sure the coach and note taker can see the novice user’s screen, and can hear the novice user. This can be done in person or over video.
  4. The note taker should be in a good, comfortable position to take notes.

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I love building products that people use. I‘ve helped build Twitter, Facebook Connect, LinkedIn, Robinhood. Investor in Medium, Tiktok/Musical.ly, Discord

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Josh Elman

I love building products that people use. I‘ve helped build Twitter, Facebook Connect, LinkedIn, Robinhood. Investor in Medium, Tiktok/Musical.ly, Discord